Working as professional writer includes performing break down of client’s information, devising effective strategy for crafting new documents, and writing compelling content in the CVs/Resumes, cover letter, and LinkedIn profiles.
Creating and sending emails with clients, sharing documents, communicating thoughts and providing guidance, alongside remaining in correspondence with clients to serve their demands and keep them updated with the order progress.
Delivering customised drafts as well as providing revisions while accomdating clients’ needs.
Attending weekly/monthly meetings and participating in group discussions for analysing current team performance and improving services.

I had have been working as freelancer writer and virtual assistant at multiple platforms, while working I've encountered many challenges like I've faced work pressure during working with foreign employers. By working for different kind of employers, I learned how to satisfy each employer regardless of their background. Moreover my productivity has increased and confidence has boosted up. Now I'm going confident that I understand the common nature that all bosses have and know how to serve my senior with the best I have. I not only can work as any company's top representative employee but also can start my own journey to be a team leader. Foremost thing about freelancing is that I'm still learning how to win bigger projects.

Managing Inbound communication, calls, emails and chats.
Receiving incoming inquiries and providing insight solution.
Understanding KPI's reports and SOPs to perform the upcoming tasks accordingly such as take initiate if required for the commencement of new pattern or strategy for dealing customers or do amendment in current Business Plan.
Presentation of MSR (Monthly Sales Review) Report.
Remain in correspondence with the customers and company's sales team to keep both updated.
Engaging with Quality Assurance department and keep them informed for maintaining good quality service.
Consistent participation in daily huddle and weekly sessions to dig out current issues and to bring out the appropriate solution.
Giving a brief on current job roles and suggesting amendment if required through contribution in discussions and seminars.

Worked for various departments including GCC (Global Captain Connect), SSOC (Safety and Security Operation Center) and Harmony.

AA technologies is a manufacturing and outsourcing export service which produces and export goods to foreign countries such as USA, Canada, UK and Australia. The company provides packaging for retail and shipping products to businesses and individuals through online sales, marketing and communication, and deliver them to customer's doorstep. They do production of packaging for almost all kinds of home and office appliances, decoration stuff and regular useful items. As I had been in sales so my key responsibilities were to handle clients queries, complaints and confirm sales. I utilised my managerial, multi-tasking and analytical skills to serve the customer with the best. My devotion with my work had an tremendous increment in company's annual sales.